For the last year and a half, I%26#39;ve been using the service (no prob), paying my bill, along with the insurance thing in case something happens to my phone (no prob).
Then, I break my phone. I went to 3 stores in my area, each came up with different stories about my contract, I went to the district manager, he said I didn%26#39;t even have a contract at first, but then found it and said I have to pay $400 to be let out of it. Got the same thing froun the customer service line before they passed me around 4 times, and the dude hung up on me! All day went into this yesterday.
Can anybody give me any insight for what to do?
I%26#39;m not made of money, but need to replace my telephone fast!
Thanks for any help.
Answers:
If you were told that it would cost $400 to be let out of your agreement, then you may have 2 lines on your account. At the same time, if you pay $7 for the full coverage for the device then a store may be able to repair it but not all can replace it. If the device is beyond repair then you would have to contact Asurion (the company Sprint uses for the claims/replacements) to have a replacement phone sent out to you for the $50 deductible. Make sure you file your claim within 30 days of the incident (when the phone broke). Swapping the replacement on your line on the account will not reset your time for your eligibility to receive the New For You Upgrade on getting a new phone which you can check the status at sprintrebates.com
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